Support
How can we help?
Reach a real person, not a ticket queue. Most questions get a reply within one business day.
Common questions
How fast is support?
We reply to most emails within one business day. If your warehouse is down and you can't ship, put "URGENT" in the subject line and we'll prioritize it.
Is there a phone number?
Not yet — email is the fastest way to reach us right now and gives us a clear record of what you need. If a call would help resolve something, ask and we'll set one up.
I found a bug — what should I include?
The warehouse/client involved, roughly when it happened, and what you expected to see instead. Screenshots help a lot.
Can I request a feature?
Yes — email us what you're trying to do and why the current workflow doesn't cover it. We read every request, even if we can't build everything.
How do I cancel or change my plan?
Email [email protected] and we'll take care of it — no retention runaround.