Privacy Policy

1. Who we are

Storely is a warehouse management platform operated by High Ground Software LLC ("Company," "we," "us," or "our"), a California limited liability company. This Privacy Policy explains what information we collect through usestorely.com and the Storely application (together, the "Service"), how we use it, and the choices you have.

This policy applies to information we collect directly — for example, from the operator of a 3PL warehouse business who signs up for Storely (a "Customer") and that Customer's authorized users. It does not primarily govern the operational data Customers upload into Storely about their own clients and shipments; see Section 2 for how that data is handled.

2. Information we collect

Account & contact information. When you sign up or we set up your account, we collect your name, email address, company name, and similar contact details.

Payment information. Subscription payments are processed by Stripe. We do not store your full card number — Stripe handles that directly and shares with us only what's needed to manage your subscription (e.g., a payment method's last four digits, billing status).

Operational data you upload ("Customer Data"). As a Customer using Storely to run a 3PL warehouse, you and your users will enter data about your own clients, inventory, shipments, and orders — which may include personal information about your clients' end customers (e.g., shipping names and addresses). You control this data and are responsible for having the right to provide it to us. We process it only to operate the Service on your behalf and as instructed by you, acting as a service provider/processor rather than deciding independently how to use it.

Usage & device data. We automatically collect log data (IP address, browser type, pages visited, timestamps) and basic device information when you use the Service, to keep it running reliably and securely.

Cookies. We use essential cookies to keep you signed in and remember basic preferences (like light/dark mode on this site). We do not use third-party advertising trackers.

3. How we use information

• Provide, maintain, and secure the Service
• Process subscription payments and send billing communications
• Respond to support requests
• Send service-related notices (e.g., planned maintenance, security alerts)
• With your consent, send product updates or marketing — you can opt out any time
• Monitor for fraud, abuse, and security incidents
• Comply with legal obligations

4. How we share information

We don't sell personal information. We share it only with:

• Service providers ("subprocessors") who help us run the Service — currently including Microsoft Azure (hosting and infrastructure), Stripe (payment processing), Intuit/QuickBooks Online (optional accounting sync you choose to connect), and our transactional email provider. Each is bound by contract to protect your data and use it only to provide services to us.
• Legal & safety — if required by law, subpoena, or to protect the rights, property, or safety of High Ground Software LLC, our Customers, or others.
• Business transfers — if we're involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this policy's protections continuing to apply.

5. Data retention

We retain account and Customer Data for as long as your account is active, plus a reasonable period afterward to allow for account recovery, meet legal/accounting obligations, and resolve disputes. You can request deletion of your account data at any time by contacting us — see Section 11.

6. Security

Each Customer's warehouse data is stored in an isolated database, not shared infrastructure or storage with other Customers. We use encryption in transit (HTTPS/TLS) and at rest, network-level access controls, and role-based access within the Service. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.

7. Your privacy rights (including California)

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. As a California-based company, we recognize rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), for California residents, including the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information, subject to certain exceptions
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information — we do not sell or share personal information for cross-context behavioral advertising
• Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at [email protected]. If you're a Customer's client and want to exercise rights over data a Customer has entered about you in Storely, please contact that Customer (the 3PL operator) directly — they control that data, and we'll assist them in fulfilling your request.

8. International users

The Service is hosted in the United States. If you access it from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your country.

9. Children's privacy

The Service is intended for business use and is not directed at individuals under 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we'll notify active Customers by email or an in-app notice before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact us

Questions about this policy or your data? Email us at [email protected], or write to High Ground Software LLC, California, USA.