Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are a binding agreement between you (and, if applicable, the business you represent, "Customer" or "you") and High Ground Software LLC ("Company," "we," "us," "our"), governing your access to and use of Storely, our warehouse management platform, and any related websites or services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you're accepting on behalf of a business, you confirm you have authority to bind that business.

2. The service

Storely is a multi-tenant, browser-based warehouse management platform that helps 3PL warehouse operators manage inventory, orders, billing, and related operations for their own clients. We may add, change, or remove features from time to time, and we'll make reasonable efforts to notify active Customers of material changes that affect core functionality.

3. Accounts & eligibility

You must provide accurate information when creating an account and keep your login credentials confidential. You're responsible for all activity under your account, including actions taken by users you invite. You must be at least 18 years old and able to form a binding contract to use the Service.

4. Subscriptions, fees & billing

Paid plans are billed in advance on a recurring basis (monthly, unless otherwise agreed) through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method for all applicable fees. Subscriptions renew automatically until canceled. Except where required by law or expressly stated otherwise, fees are non-refundable, including for partial billing periods. We'll give you reasonable advance notice before any price increase takes effect for your account; continued use after that date constitutes acceptance of the new price.

5. Free trials

We may offer a free trial period. At the end of the trial, your account will convert to a paid subscription unless you cancel before the trial ends, if a payment method is on file, or your account access may be limited if no payment method is provided — see your specific trial offer for details.

6. Your data

As between you and us, you retain all rights to the data you and your users submit to the Service, including data about your clients, inventory, and orders ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and support the Service. You represent that you have all rights and consents necessary to submit Customer Data to us, including any personal information about your own clients' end customers, and that your use of the Service complies with applicable law. We process Customer Data only on your instructions and for the purpose of providing the Service — see our Privacy Policy for more detail. Each Customer's data is stored in an isolated database, separate from other Customers.

Upon termination, we'll make your Customer Data available for export for a reasonable period (currently 30 days) before it may be permanently deleted from our systems, except as required for legal or backup-retention purposes.

7. Acceptable use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service, other accounts, or our infrastructure; (c) interfere with or disrupt the integrity or performance of the Service; (d) reverse-engineer or attempt to extract source code except as permitted by law; (e) resell or provide the Service to third parties as a competing platform without our written consent; or (f) upload data you don't have the right to upload, or that infringes another party's rights.

8. Third-party integrations

The Service may integrate with third-party tools you choose to connect, such as QuickBooks® Online, payment processors, or shipping carriers. Your use of those integrations is subject to the third party's own terms, and we're not responsible for their availability, accuracy, or acts or omissions. QuickBooks® is a registered trademark of Intuit Inc.; Storely's integration is not endorsed by or affiliated with Intuit.

9. Intellectual property

We and our licensors own all right, title, and interest in the Service, including its software, design, and trademarks (excluding your Customer Data). Nothing in these Terms transfers any of our intellectual property rights to you, except the limited right to use the Service as permitted here.

10. Confidentiality

Each party may access the other's non-public business or technical information in connection with the Service ("Confidential Information"). Each party agrees to use the other's Confidential Information only to fulfill its obligations under these Terms, and to protect it using at least the same degree of care it uses for its own similarly sensitive information, but no less than reasonable care.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIGH GROUND SOFTWARE LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. Some jurisdictions don't allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless High Ground Software LLC from any claims, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your Customer Data or your use of it in violation of these Terms or applicable law; (b) your violation of these Terms; or (c) your violation of any third-party right, including privacy or intellectual property rights.

14. Term & termination

These Terms remain in effect while you use the Service. You may cancel your subscription at any time by contacting [email protected]; cancellation takes effect at the end of your current billing period. We may suspend or terminate your access if you materially breach these Terms and don't cure the breach within a reasonable period after notice, or immediately if necessary to prevent harm to the Service or other users. Sections that by their nature should survive termination (e.g., IP ownership, confidentiality, disclaimers, limitation of liability, indemnification) will survive.

15. Governing law & disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in California, and you consent to personal jurisdiction there.

16. Changes to these terms

We may update these Terms from time to time. For material changes, we'll provide reasonable advance notice by email or in-app notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Email us at [email protected].